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The player’s attempts to close his account have been overlooked. The casino refunded deposits that were made after the player requested self-exclusion, therefore we marked the complaint as resolved.

The player from Germany is experiencing difficulties withdrawing his winnings due to incomplete bonus wagering. We rejected the complaint because the player didn't respond to our messages and questions.

The player from North Rhine-Westphalia submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

After more than two weeks and over ten failed withdrawal attempts, the casino finally approved his request and he received his money. The issue had been resolved and the complaint had been closed.

The complaint was rejected because the player didn't respond to our messages and questions. The player later informed us that the withdrawal was processed, therefore we marked the complaint as resolved.

We can not control the outcome of the games, and we feel that this is a good thing as this means everyone has an equal chance to win!

The player from Germany has deposited money into casino account but the funds seem to be lost. It was received back.

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According to the casino support, he needs to wait. The player later informed us click here that the money were credited to his account. Subsequently, this complaint was closed as resolved.

All of the games we host on our site are regulated by the gaming licenses we hold and are operated by random number generators, meaning every outcome of every round is completely random.

The player from the Netherlands requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet.

The player from Baden-Württemberg has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

You can send us a letter to [email protected] with the subject "casinoguru". Tell us an email address from your account and maybe more details about difficulties you've met. We'll try to find where was the problem.